WHO ARE WE?
We are company specialized in outsourced contact center services based in Skopje, Macedonia.
Our goal is to provide world-class customized support by
using innovative solutions tailored specifically to the needs
of our clients. Bringing together the core strategic capabilities
of operations, technology, and human capital management to
enable partners to maximize their marketing, sales and service
ROI
As partners with City Connect your customers will feel as
though they are working directly with your organization.
In turn, we want your company to feel like City Connect is
integral to your overall strategy and success.
What we do?
Inbound calls
We are supporting different type of inbound calls- Customer Care
- Technical support
- Help Desk
- Order processing
- Complaints handling
We understand that your existing customers are the most important key for your company. Here, our call-agents will be in front of your customers, which require continuous focus on quality in the conversation.
Outbound calls
From outbound services we are supporting- Researches
- Telesales
- Appointment settings
- Lead generation
We help you with our experienced team to get accurate responses from your target demographics. Because we have trained team for researches your effort is to minimum. We help you to increase value of your company with sales to new customers or up sale to existing customers.
And much more
Customer Care
Providing the best customer care leading to best customer experience
Researches
We are providing CATI interviews or we can provide full market research project from collecting the data
Telesales
Telesales as channel of sales is increasing participation in total sales with less cost.
Technical support
Providing 1st level support with possibility for online solving problem
Appointment Setting
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Lead Generation
Creating leads that you can use later on for new sales or other purposes that you have
WHY CHOOSE US
Reduce the operating costs and avoid capital investments in noncore activities. There are no fees for recruitment, no fees
for rent, electricity, telephones or computer work-stations. All of these
costs are managed by us, as well as the employee taxes, salaries, payroll,
HR costs.
English,
German,
Turkish,
Italian,
Russian,
Serbian,
Bulgarian,
Macedonian
Albanian
We handle all of the hiring, training, scheduling, and managing of a team of call center agents. This can save your company
time and money.
We understand that your existing customers are the most important key for your company. Here, our call-agents will be in
front of your customers, which requires continuous focus on quality in
the conversation.
We help you to increase value of your company with sales to new customers or up sale to existing customers.
CONTACT INFO
VISIT US
Bul. Makedonska Brigada 37/11, 1000 Skopje
MAIL US
contact@cityconnect.mk
WORK HOUR
Mon - Sat: 09 Am - 20 Pm